Effective Date: [06/04/2025]
Introduction
At Little Jahan, we are committed to bringing comfort and joy to your parenting journey through high-quality baby and kids’ products. Please read our refund and return policy carefully to understand your rights and our obligations.
Exchange Only Policy
We do not offer refunds. However, items can be exchanged within 7 days of delivery if there has been a wrong shipment or error, and evidence is provided.
Exchange Conditions
Exchanges are only applicable under the following conditions:
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The item received is incorrect or defective.
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The item is unused, in its original packaging, and in resalable condition.
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Evidence (photo/video) of the issue must be shared within 7 days of delivery.
How to Request an Exchange
If your item meets the conditions mentioned above, please follow these steps:
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Contact Us: Notify us within 7 days of receiving the item by emailing littlejahan.pk@gmail.com with your order number and a description of the issue.
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Provide Evidence: Attach clear photos or videos of the wrong or defective item.
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Exchange Process: Once verified, we will arrange an exchange. Shipping for replacement items will be free in case of our error.
5. Items Not Eligible for Return/Exchange
Please note that the following items are ineligible for return or exchange:
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Customized or personalized items (e.g., name prints, made-to-order items).
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Items damaged due to misuse or improper care by the customer.
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Items requested for exchange after 7 days of delivery.
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Minor color or style differences due to lighting or screen settings.
6. Contact Us
If you have any questions about this refund and exchange policy, please reach out to:
Little Jahan
Email: littlejahan.pk@gmail.com
7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted here, so please review it periodically.
